Telehealth Terms of Service

Apex Vitality - Telehealth Terms of Service
Issued by: Vitalis 3.0 Pty Ltd (ABN 36 688 866 113)
Trading as: Apex Vitality
Effective Date: 1st January 2026

1. Purpose & Scope
These Telehealth Terms of Service (“Telehealth Terms”) govern the provision and use of
telehealth services delivered via Apex Vitality, including consultations, clinical
communications, and related digital health services (“Telehealth Services”).
These Telehealth Terms operate in conjunction with:
• Apex Vitality Terms & Conditions
• Apex Vitality Privacy Policy
• Telehealth Privacy Addendum
If there is any inconsistency, these Telehealth Terms prevail only in relation to telehealth
matters.

2. What Is Telehealth?
Telehealth involves the delivery of healthcare services using telecommunications
technology, including (but not limited to):
• Video consultations
• Telephone consultations
• Secure messaging and digital communications
• Remote review of clinical information and diagnostics
Telehealth is not a substitute for emergency or in-person care in all circumstances.

3. Eligibility & Consent
By accessing Telehealth Services, you confirm that:
• You are at least 18 years of age
• You have capacity to provide informed consent
• You consent to receiving healthcare via telehealth

• You understand the benefits and limitations of telehealth
You may withdraw consent at any time; however, this may limit our ability to provide
services.

4. Nature & Limitations of Telehealth
You acknowledge and agree that:
• Telehealth relies on information you provide and may be limited by the absence
of physical examination
• Certain conditions may not be suitable for telehealth
• Clinicians may determine that in-person assessment, further testing, or referral
is required
• No clinical outcomes or results are guaranteed
Telehealth Services are not suitable for medical emergencies.

5. Emergency & Urgent Care
Apex Vitality does not provide emergency medical services.
If you experience:
• Chest pain
• Severe shortness of breath
• Loss of consciousness
• Acute neurological symptoms
• Any other medical emergency
You must contact 000 or attend the nearest emergency department immediately.

6. Clinicians & Practitioner Partners
Telehealth Services may be provided by:
• Clinicians engaged by Apex Vitality; and/or
• Independent medical practitioner partners using Apex Vitality systems
Where services are delivered by practitioner partners:

• Those practitioners operate under their own professional registration and
obligations
• Clinical responsibility rests with the treating practitioner
• Apex Vitality may act as a facilitator or platform provider

7. Information Accuracy & Your Responsibilities
You agree to:
• Provide accurate, complete, and current medical information
• Disclose relevant symptoms, history, medications, and test results
• Inform clinicians of changes to your condition
Failure to provide accurate information may affect the quality and safety of care.

8. Technology & Technical Risks
Telehealth Services depend on digital technologies which may be subject to:
• Connectivity issues
• Technical interruptions
• Audio or video limitations
Apex Vitality takes reasonable steps to use secure and reliable platforms but does not
guarantee uninterrupted or error-free access.
Where technical issues prevent safe or effective delivery, consultations may be
rescheduled or redirected.

9. Privacy & Confidentiality
Telehealth Services are subject to:
• Apex Vitality’s Privacy Policy
• The Telehealth Privacy Addendum
You acknowledge:
• No digital communication system is entirely risk-free
• Reasonable safeguards are in place to protect confidentiality

• You are responsible for ensuring privacy at your location during consultations

10. Recording of Consultations
Telehealth consultations are not recorded unless:
• You are informed in advance; and
• You provide explicit consent; or
• Recording is required or authorised by law
You must not record consultations without the clinician’s consent.

11. Prescriptions, Referrals & Follow-Up
Where clinically appropriate, clinicians may:
• Issue prescriptions
• Provide referrals
• Recommend investigations or follow-up care
Prescribing decisions are subject to:
• Clinical judgment
• Regulatory requirements
• Practitioner discretion
Not all medications or treatments can be prescribed via telehealth.

12. Fees, Cancellations & Missed Appointments
Fees for Telehealth Services are disclosed at booking.
Unless otherwise stated:
• Missed or late-cancelled appointments may be charged
• Fees for services already provided are non-refundable, subject to Australian
Consumer Law

13. No Guarantee of Continuity

Apex Vitality does not guarantee:
• Ongoing availability of a specific clinician
• That telehealth will be appropriate for all future consultations

14. Limitation of Liability
To the maximum extent permitted by law:
• Telehealth Services are provided “as is”
• Apex Vitality is not liable for indirect, incidental, or consequential loss arising
from telehealth use
• Nothing excludes rights under Australian Consumer Law that cannot be
excluded

15. Termination or Suspension
We may suspend or terminate Telehealth Services if:
• Continued provision is clinically inappropriate
• You breach these Telehealth Terms
• There is misuse of the platform or safety concerns
• Required by law or regulation

16. Governing Law
These Telehealth Terms are governed by the laws of Victoria, Australia. You submit to
the exclusive jurisdiction of Victorian courts.

17. Contact
For questions or concerns regarding Telehealth Services:
Vitalis 3.0 Pty Ltd (t/a Apex Vitality)
Level 35, 477 Collins Street
Melbourne VIC 3000
Email: support@apexvitality.co